Georgia-Pacific Containerboard's Customer Service Team is responsive.
Our dedicated account representatives customize their services to give you the advantage to compete in today’s business environment. All of our representatives are cross-trained so your business is covered at all times.
Our Customer Service Team will provide customized reporting, from order history to vehicle information, in a clear and concise format.
GP’s Customer Service Team simplifies the ordering process with:
- Transmission of shipment information using electronic data interchange (EDI)
- Division-wide online feedback system
Our ultimate goal is to get the right product to our customers, when they need it, where they need it, every time. Our customer service representatives work closely with customers to understand their business cycles and ordering patterns. The logistics department focuses on finding the most efficient and reliable means of shipping our products directly to the customer.
Contact us via e-mail or telephone: 1-800-944-0001, ext. 5388.
Below are links to the terms and conditions pursuant to which Georgia-Pacific engages in the sale of containerboard and to the procedures pursuant to which claims with respect to containerboard must be filed as well as the form required as part of such claim procedures. These documents are also available upon request.
Terms and Conditions of Sale for Containerboard (PDF: 103 KB/1 pg)
Roll Stock Complaint Procedures (PDF: 268 KB/6 pgs)
GP Form 09059 (PDF: 230 KB/1 pg)
GP Form 09059 Addendum (PDF: 196 KB/1 pg)
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